Books Navigation Books Navigation
  • Personal Development
  • Business
  • Technology
  • Science and Math
  • Software Development
  • Engineering
  • Design and Art
  • Entertainment
  • History
  • Biographies
  • Social Sciences
  • Money
  • Law
  • Medicine
  • Relationships and Family
  • Language and Writing
  • Hobbies and Recreation
  • Sports
  • Fitness and Wellbeing
  • Education and Tests
  • More Books
    • Book Reviews
    • Audiobooks
    • Book Awards
  • About
    • About Us
    • Contact
    • Terms of Use
    • Privacy Policy
Books Navigation
  • Home
  • Categories
  • Book Reviews
  • Audiobooks
  • Book Awards

Powerful Phrases for Effective Customer Service

Customer Service Business Conflict Resolution & MediationCustomer relations

Let’s face it, dealing with customers isn’t easy. They aren’t always right–or even pleasant. But experienced business author Renée Evenson ensures you always have the right words to defuse tense interactions. In Powerful Phrases for Effective Customer Service, she covers thirty challenging customer behaviors and twenty common employee-caused negative encounters to teach readers how to assess circumstances, choose one of many appropriate responses, and confidently and consistently deliver customer satisfaction. Helpful sample scenarios and tangible instructions bring the phrases to life, while detailed explanations bolster your confidence so that you’ll have the right words as tools at your disposal and the skills to take action and deliver those words effectively. Practical and insightful, Powerful Phrases for Effective Customer Service ensures you’ll never again be at a loss for what to say to customers. By incorporating language that communicates welcome, courtesy, rapport, enthusiasm, assurance, regret, empathy, and appreciation, you’ll not only be capable of overcoming obstacles–you’ll strengthen all facets of your customer service.

Enjoyed this book? Then be sure to check out our other books on BooksNavigation.

0
Read
Related Books
Value Proposition Design
How Highly Effective People Speak
Raving Fans
The Service Culture Handbook
Copyright © 2023 Books Navigation. All rights reserved. booksnavigation.com is a participant in the amazon services llc associates program.